International Refunds
This form is for customers who have already been approved for a refund through our complaint form. Each refund is linked to the case number of your complaint. You can find the case number in the sender field of the emails we send you about your complaint, in the format support+{casenumber}@taxibuddy.inbound.xsale.no.
This form is for international bank transfers. If you have a Norwegian bank account, use the domestic refund form instead.
Refunds are transferred via wire transfer directly to your bank account. Note that card numbers cannot be used – you need the account number for the account, which you can find on the back of your bank card or in your online banking.
If the original payment is still pending and has not been finally posted by the bank, we must wait until the transaction has been processed before a refund request can be considered.
International wire transfers can take several business days and may take longer if transfers are interrupted and the transfer must be retried.